FAQs
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How long does shipping take?
Most orders are shipped from our warehouse within 3-5 business days and typically delivered within 7-10 business days. Some products may not be stocked locally and could have longer lead times, generally not exceeding 40 days.
For incubator shakers, please send email to info@biotening.com for lead time.
How much is the shipping fee?
Delivery costs vary based on the selected products, order size, and location, typically ranging from $15 to $30 per order. Free shipping is available on orders over $500.
How can I make the payment?
You can place an order with us one of two ways:
- Directly through our online store (credit card)
- Submitting a purchase order to info@biotening.com
How do I place an order if I'm tax exempt?
If you're tax exempt, please contact us at contact@biofargo.com and provide tax exemption paperwork. After verifying your tax status, we can update your profile to not charge tax.
Can I get a refund on my purchase?
Refunds are evaluated on a case-by-case basis. Generally, we do not offer refunds except in the following cases:
- Undeliverable orders
- Damaged items
- Incorrect items received
Please contact us directly at info@biotening.com for any refund requests.